Support
Help
Answers to the questions people ask most. Not here? Write to ab@digitalflow.agency and a person will answer, usually within two working days.
Getting started
Which devices does Horavi read?
Apple Health and Apple Watch. Directly: Oura, WHOOP, Withings, Polar, Dexcom, Garmin and COROS, connected in the app or on the web through the maker’s own sign-in page. Through Apple Health: Strava, Eight Sleep, Libre and anything else that writes there, such as scales, blood pressure cuffs and glucose sensors. Some direct connections switch on as each maker approves our access.
How long until Horavi knows me?
The day curve works from the first night. Your own normal takes about two weeks of data to settle, and Horavi says when it is still learning instead of guessing.
Can I use Horavi on the web?
Yes: sign in at app.horavi.app with the same account. The web cabinet is rolling out now.
Do I need an iPhone?
The app is for iPhone, because much of what it reads comes from Apple Health on your phone. Devices such as Oura or WHOOP can also be connected on the web.
Data and privacy
What leaves my phone?
Only what you switch on. If you agree, raw readings from Apple Health and the devices you connect are kept encrypted on our server for 90 days, so it can work out your daily numbers without AI; our AI provider never sees them. Beyond that: one line a day, lab values you confirmed, documents you keep, notes the assistant may remember. Your calendar, location and DNA file stay on your iPhone. The privacy policy lists every item.
How do I disconnect a device?
In the app: You, then Sources, then the device. Horavi asks the maker to cancel its access, then deletes the access key and every reading from that device. Your daily numbers stay unless you choose to delete them too.
How do I add lab results?
Scan or upload the report in the app, check each value on the review screen, confirm. The report is read and deleted unless you choose to keep documents.
How do I export my data?
In the app: Settings, then Export my data. You get a file with everything we hold about you.
How do I delete everything?
In the app: Settings, then Delete account. Details on delete your data.
Free, Pro and billing
What is free?
Today’s windows, the day curve and your weekly mark, red flags, all devices connected, labs and documents kept, rhythm together up to 6, and a breath for stress and one practice before sleep. For good.
What happens after the 14-day trial?
You move to Free automatically. Nothing is charged unless you subscribe.
How do I cancel or get a refund?
Cancel in your iPhone Settings under your name, then Subscriptions. Refunds go through Apple. Step by step on subscriptions and refunds.
Pro did not unlock after paying
Open the paywall and tap Restore purchases, signed in with the same Apple account. Still stuck? Write to us with the date of purchase.
Using the app
Why did Horavi tell me to see a doctor?
A fixed safety rule matched, such as a value far from your normal for several days. Horavi does not interpret these; please talk to a clinician. Read the health disclaimer.
Does Horavi change my calendar?
Only its own calendar, and only after you confirm the first event. It never moves events it did not create.
How does rhythm together work?
Invite up to 6 people; Horavi finds the hours that suit everyone’s rhythm. Each person shares only their windows, never their health data.
The answer looks wrong
Tap the answer and say what is off; it goes to our quality review. Every answer shows its sources and how sure it is, so you can check it yourself.