Legal
Terms of use
The agreement between you and Digital Flow Pte. Ltd. when you use Horavi on your phone, on the web or on this site. Plain words where we could; the parts about health and liability matter most.
1. The agreement
By creating an account or using Horavi you agree to these terms and to our privacy policy. If you got the app from the App Store, Apple’s standard licence agreement also applies; where the two differ, these terms apply between you and us, and Apple is not responsible for Horavi or its support.
2. Who can use Horavi
You must be 18 or older and able to make this agreement. One account is for one person. Keep your sign-in safe; you are responsible for what happens under your account.
3. Not medical advice
Horavi is a wellness product. It estimates your rhythm, compares your numbers with your own normal, explains research and suggests changes to sleep, light, food, caffeine, training and routine. It is not a medical device. It does not diagnose, treat, cure or prevent any disease, and it is not a substitute for a doctor.
- Do not start, stop or change a medication or treatment because of Horavi. Talk to a clinician.
- Lab values and DNA traits are shown for information and next to your own history; only a clinician can interpret them for you.
- When Horavi says to contact a doctor, it means it. In an emergency call your local emergency number, not the app.
More in the health disclaimer.
4. The service
Free features are free for as long as we offer Horavi. Pro adds the assistant, memory, messages Horavi writes first, readings of labs and DNA, personal plans and more; see pricing. The assistant has a fair-use allowance: with unusually heavy use, answers may become shorter until the next day. Red flags and safety messages are never limited.
We keep improving Horavi, so features may change. If we remove something you paid for, we will tell you in advance and you may cancel. Answers come from an AI model and from research that changes; they can be incomplete or wrong, and every answer shows its sources and how sure it is so you can check.
5. Subscriptions and payment
Pro is a subscription billed through the App Store and renews automatically until you cancel. Every new account gets 14 days of Pro free, without payment details. Prices, renewals, cancellation and refunds: subscriptions and refunds.
6. Your data and content
Your data stays yours. You give us permission to process it only to run Horavi for you, as the privacy policy describes. You can export or delete it at any time. Do not upload something you have no right to share, such as another person’s records without their permission.
7. Sharing with others
If you share your rhythm with a group or give a trusted person access, they see only what you choose, for as long as you choose. You can cut access at any time, and every opening of your documents is logged where you can see it.
8. Acceptable use
Do not misuse Horavi: no reverse engineering beyond what the law allows, no automated scraping or reselling of answers, no attempts to break security or reach other people’s data, no use for unlawful purposes. Found a weakness? See security.
9. Our rights
Horavi, its software, design, texts and the horavi name and mark belong to Digital Flow Pte. Ltd.. We give you a personal, non-transferable licence to use the app while these terms apply.
10. Other services
Horavi reads from Apple Health, wearables and accounts you connect. Those services have their own terms, and we are not responsible for their availability or accuracy.
11. Liability
We provide Horavi with care, but as is: we do not promise it will be uninterrupted, error-free, or that it will achieve any health result. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or fraud, or your rights as a consumer where you live.
12. Ending
You can stop at any time by deleting your account in the app. We may suspend or close an account that breaks these terms, after telling you why where we can. Sections that by nature should survive, such as liability, survive.
13. Law and disputes
These terms are governed by the laws of Singapore. Disputes go to the courts of Singapore, unless the law where you live gives you the right to bring them at home. Please write to us first; most things are fixed faster that way.
14. Changes
We may update these terms. If a change matters, we tell you in the app at least 30 days before it applies. If you keep using Horavi after that, the new terms apply.
15. Contact
Digital Flow Pte. Ltd. (UEN 202350828Z), 68 Circular Road, #02-01, Singapore 049422. ab@digitalflow.agency